Terms of Service

Levy Desk is a trading name operated as a sole trader in the United Kingdom. References to "we", "us", or "Levy Desk" mean that operator.

The service helps holiday let owners and letting agents calculate visitor levies and produce quarterly return packs for councils in Scotland and Wales. It is a software tool, not a filing agent, accountant, or legal adviser.

You must create an account to use Levy Desk. You are responsible for keeping your sign-in credentials secure and for all activity under your account.

You must be at least 18 years old and have the legal authority to enter into these terms on behalf of any business you register. By creating a workspace, you confirm this.

We may suspend or close accounts that breach these terms, without notice in cases of serious or repeated breach.

Levy Desk offers a free plan and paid subscription plans (Owner, Agent, B&B). Paid plan features and limits are described on the pricing page at levydesk.co.uk.

Paid subscriptions are billed monthly in advance via Stripe. By subscribing, you authorise us to charge your payment method on a recurring monthly basis until you cancel.

Prices are shown in GBP and are inclusive of VAT where applicable. We reserve the right to change prices on 30 days' notice. Continued use after the notice period constitutes acceptance.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you retain access to paid features until then.

If you cancel within 14 days of your first payment on a new subscription and have not used the service to generate a filed return, you may request a full refund by emailing hello@levydesk.co.uk. Outside this window, payments are non-refundable except where required by law.

Downgrading your plan does not entitle you to a partial refund of the current billing period.

Levy calculations are based on our interpretation of each council's published guidance at the time the rule was configured. Levy Desk does not guarantee that calculations are free from error or that they reflect the most recent guidance.

You are responsible for:

• Entering accurate booking data (dates, guest counts, gross income)
• Verifying calculated levy amounts against the relevant council's official guidance before filing
• Filing returns and remitting levy payments to councils on time
• Maintaining your own records in accordance with HMRC requirements

We flag bookings that have uncertain or ambiguous levy treatment as exceptions. You must review and resolve these before including them in a filed return.

You must not:

• Use the service to process data for properties you do not own or manage
• Attempt to access another user's account or data
• Reverse engineer, copy, or resell the service
• Use the service in any way that violates applicable law
• Upload data containing malicious code

You retain ownership of all booking, property, and return data you upload to Levy Desk. We process it on your behalf to provide the service, as described in our Privacy Policy.

You can export your data at any time from the returns and bookings pages. On account closure, you may request deletion of your data subject to our legal retention obligations.

To the maximum extent permitted by law, Levy Desk's total liability to you for any claim arising from or related to these terms or the service — whether in contract, tort, or otherwise — is limited to the total fees you paid to us in the 12 months before the claim arose.

We are not liable for any indirect, consequential, or special losses, including penalties or interest charged by councils arising from incorrect or late returns, loss of income, or loss of data.

Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

We aim to keep Levy Desk available at all times but do not guarantee uninterrupted access. We may carry out maintenance, updates, or emergency fixes that temporarily affect availability. We will give reasonable notice where possible.

We may update these terms from time to time. Material changes will be notified by email at least 14 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated terms.

We may also add, remove, or change features of the service. We will give reasonable notice of significant feature removals that affect paid plan users.

These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, except where you have rights under consumer protection law that cannot be excluded.

For questions about these terms, email hello@levydesk.co.uk.